Shipping policy
This Shipping Policy explains how VELKOOR processes, dispatches and delivers orders placed on velkoor.com. It applies to all orders delivered to mainland UK. Our shipping terms, our Google Merchant Center settings and the costs shown at checkout are kept identical so that you always know exactly what you will pay and when your order will arrive.
Where we ship
VELKOOR delivers to mainland UK only. We do not ship to Northern Ireland, the Channel Islands or the Isle of Man. If you place an order with a delivery address we do not serve, we will be unable to fulfil it and will issue a full refund.
Carrier
All orders are delivered by UPS. You will receive a tracking number by email once your order has been dispatched.
Shipping costs
Delivery is free of charge on every order delivered within mainland UK. The price shown at checkout is the final price. You will not be asked to pay any additional shipping, handling, customs or import charges on delivery.
Order processing and delivery times
We state handling time (the time before your order leaves our fulfilment centre) separately from transit time (the time in the carrier network), as follows:
| Handling time | 24 to 48 hours (Monday to Friday) |
| Transit time | 3 to 6 working days (Monday to Friday) |
| Total estimated delivery | 4 to 8 working days (Monday to Friday) |
| Shipping cost | Free |
| Carrier | UPS |
All timeframes are given in working days (Monday to Friday) and exclude weekends and public holidays. Orders placed after 18:00, or on a weekend or public holiday, are processed on the next business day.
How your order is fulfilled
Orders are prepared and dispatched from our fulfilment centre and logistics hub. VELKOOR is responsible for fulfilling your order, for the delivery timeframes set out above and for handling any issue with your delivery. You deal only with VELKOOR from order to delivery.
Tracking your order
When your order is dispatched, we send a confirmation email containing your tracking number and a link to follow your parcel. If you have not received tracking information within the handling time stated above, please contact us and we will look into it straight away.
Delayed, missing or incomplete orders
If your order has not arrived
If your order has not arrived within the total estimated delivery time, please contact us at contact@velkoor.com. We will open an enquiry with UPS, keep you updated, and either locate your parcel or arrange a replacement or full refund.
If your order arrives incomplete
If your order is split across more than one parcel, the items may arrive on different days. If any item is still missing after the full delivery window, contact us with your order number and we will resolve it, including by sending the missing item or refunding it.
If your order arrives damaged
If your parcel or its contents arrive damaged, please contact us within 48 hours of delivery with your order number and photographs of the damage. We will arrange a replacement or a full refund at no cost to you. Please see our Refund Policy for the full process.
Incorrect delivery address
Please make sure your delivery address is correct at checkout. We cannot be held responsible for orders delayed or lost because of an incorrect or incomplete address supplied by the customer. If you notice a mistake, contact us within 24 hours of placing your order and we will do our best to correct it before dispatch.
Contact us
If you have any questions about this policy, please contact VELKOOR using the details below. We respond within 24 hours on business days.
| Trading name | VELKOOR |
| Registered business | Silavann-john LIM |
| contact@velkoor.com | |
| Telephone | +44 7344 027607 |
| Customer service hours | Mon–Fri, 10am–6pm UK time. We respond within 24 hours on business days. |
| Address | 10 Rue de la Paix, 75002 Paris, France |
This Shipping Policy should be read together with our Refund Policy, Payment Policy, Terms of Service and Privacy Policy, all available at velkoor.com.
Last updated: 14 July 2026